Frequently Asked Questions

Does HAIR OVEN ship internationally?

• We sure do! We use secured shipping DHL Express or FedEx delivers worldwide. Once your order is processed, you will receive a tracking number so you can monitor your package progress from the minute we send it off to the moment it arrives at your door.

How long does your hair last for?

• Just like your “natural hair”, with good care and maintenance, there’s no reason why your hair shouldn’t be reused over & over for years!

How many grams are in a bundle?

• Our hair weighs about 100-115 grams.

How many bundles do I need to make a wig?

• You can make a full head wig with two bundles and a closure or frontal, depending on how full you want your hair to be, but it’s advisable you go for atleast three bundles or more especially when going for longer lengths.

Do you offer wholesale?

• Oh yes, we do. Our wholesale starts from 3kg. If interested, kindly contact us via email or or WhatsApp us on +2348057388171 for a faster response and we shall send you our wholesale price list.

Is it safe to shop online with HAIR OVEN?

• Yes, indeed. We subscribe to the highest security and encryption standards, allowing our customers to shop seamlessly with an absolute peace of mind.
• You can pay with your credit/debit cards or make a direct transfer from your bank.

What’s the cost for international shipping?

• With $45, you can ship 0-2kg generally consisting of 2-3 wigs depending on the weight.
• At HAIR OVEN, we care about our customers and are committed to the safety and safe delivery of their purchases.
Hence, we leave no room for compromise when it comes to choosing logistics partner(s) that is both affordable and reliable.
• Our international shipping rates are very competitive and in accordance with the best global standards. Best utilise your shipping fees by adding more items to the cart as stated above.

Can I get a discount on Shipping?

• Unfortunately, we cannot offer a discount on our shipping rates as it is already subsidised for international shipping.
• Our international shipping is presently the best rate obtainable from our partners whose rates are in line with present market conditions.
• On this note, we will update if/when there is a change in price from our partners.

Can I pickup in store?

• Yes, you can pick up in store on appointments ONLY.
• Kindly refer to the In Store Pick up section under our shipping policies.

Can I pay small small?
We offer a very convenient payment plan to help you get your desired wig.

• Our flexible payment plan lasts for a period of two weeks with a first deposit of 50% of the total amount.
• You’re expected to complete the balance within two weeks after the first deposit is required.

What’s our exchange or return policy?

• Please read the section for the

What lengths do we supply? 

• Our exquisite human hairs are available in 6”-60”

How do I know the prices in US dollars or My Local Currency?

• Please click the dollar sign for the prices in dollars or select from the available currencies to view in your local currency.

What is the estimated delivery time frame?

• 7-15 business working days

Are your prices negotiable or can I get a discount?

• Unfortunately, they are not. Prices are fixed for purchase. To get our offers on discounts and sales, kindly look up the sale section on the store OR signup to our newsletter to stay up to date on product offerings and discounts.

Can I cancel or change my order?

• Orders can be changed within 1-2 hours after it has been placed. We begin processing orders immediately, for this we can’t cancel orders after the stipulated timeframe.

How do I know if the product fits?

• Kindly refer to the HAIR OVEN and measurement tutorials to help determine your exact measurements. We also have our customer care representatives you can seek advice from if you’re still unsure. It’s advisable to carefully go through the sizing parameters to ascertain your size.

Are the outfits true to Size?

• Absolutely! Our sizing is true to size in accordance with our

Do you offer Custom Wigs? 

• Yes, we do! Let’s design your dream wig together!

I ordered the wrong size, how do I go about making a return?

• For all enquiries about returns, kindly refer to our exchange and return policies.

I am not quite sure about my size/ I think my body has changed/ I think I am in-between sizes?

• At HAIR OVEN, we aim to please and leave our valuable customers satisfied. We don’t want you ordering an item that isn’t your right fit. Hence we have a dedicated live chat option on the site to guide you on sizing.
• Please contact the customer support team via the live chat option for more assistance on sizing and we’ll be sure to assist you. OR send us an email at

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